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What are my shipping options?

All orders are processed and shipped within 24 hours of purchase. Any orders placed on weekends or holidays will be shipped the next available business day.

What courier service do you use?

We use DPD couriers. Please note: a signature is required for all deliveries.

UK Next day delivery if ordered Monday to Thursday before 3pm. For all Northern Ireland orders please allow 48hrs for delivery. No deliveries are made on Saturday-Sunday.

For the Republic of Ireland please allow 2-3 working days.

You can contact Dermalogica Customer Services by emailing ecomcustomerservice@dermalogica.co.uk or call us on 0800 917 7147.

Monday – Friday 8.30 – 5.30pm.
Please contact customer service within 48hr should you have any discrepancies with your order.

Will I receive notification that my order has been dispatched?

Yes, you will receive an email from DPD notifying you of your order being shipped.

How can I track my parcel?

You can track your parcel by visiting DPD.

Do I need to sign for my order?

Yes, DPD will require a signature when they deliver your parcel.

Do you ship internationally?

Unfortunately, we do not ship goods outside the UK / Ireland.

Do you ship to ROI?

Yes, our shipping covers the Republic of Ireland.

What packaging will my order be shipped in

Orders are shipped in a brown recycled Dermalogica® branded cardboard box which is enclosed in a DPD bag.

Please note: due to the current impact of COVID-19 our delivery partner is experiencing some delays, however we are doing our best to get your delivery to you as soon as possible but in some cases, this may take longer than expected.