FAQs

Company FAQs


Q: Where can I purchase Dermalogica?

A: To locate your nearest authorised Dermalogica Skin Centre, utilise the store locator on this website. You will see the store locator tab located at the top of this page.

Q: Why is Face Mapping recommended when purchasing my skin care products?

A: Dermalogica products are designed to be most effective when prescribed by a Dermalogica professional skin therapist extensively trained in Face Mapping® skin analysis. Face Mapping analysis is the process of analyzing your skin, zone-by-zone, to diagnose your skin condition and prescribe suitable products for results. Without the assistance of a Dermalogica professional skin therapist, you may select the wrong products for your skin, and fail to reach your desired skin health results.

Q: Dermalogica's return policy

A: In the event that you wish to return a Dermalogica product purchased from an Authorised stockist, simply return your products to the stockist from which you purchased to receive a full refund as per Dermalogica’s 100% money back product satisfaction guarantee.

Refunds and exchanges cannot be processed via the Dermalogica Head Office.

Q: How do I obtain Dermalogica samples?

A: If you wish to try a Dermalogica product, simply visit one of our Dermalogica Stockists and ask for a complimentary sample.

Dermalogica always recommend that a Face Mapping skin analysis is performed when deciding upon which products are most suited to your skin type and condition.

Q: Why did Dermalogica introduce a price harmonisation and how will it affect me?

A: Diversion continues to be the biggest issue facing our market. Products are classified as “diverted” when they have been purchased by an unauthorized retailer from an authorized Dermalogica skin treatment center or spa for resale. These products are often sold for a measurable saving/discount.

Dermalogica believe that a price harmonisation across their entire product range was the best way to combat diversion by closing the gap on price discrimination, which is leading consumers to purchase from unauthorised websites.

The average price reduction across the Dermalogica range is 20%, meaning you can now invest in additonal products to compliment and complete your skin care regime.

*Dermalogica’s new pricing structure varies from product to product and is based on US pricing.

Q: How do I know I am purchasing from an authorised Dermalogica Stockist?

A: If you are unsure of whether the product you are about to purchase is authentic or not, simply visit our store locator on this website or contact us and speak with our customer Service Team to confirm that this Stockist is a genuine, registered Stockist of Dermalogica.

All authorised ‘bricks and mortar’ Stockist are listed on our store locator, click on the store locator tab at the top of this page.

In order to prevent diversion, Dermalolgica are particularly vigorous with online retailers. If you feel the need to ensure their authenticity, please contact us.

Q: What are the benefits for me when purchasing from an authorised account?

A: Dermalogica stands behind the efficacy of every product we sell, provided you have purchased it from an authorized Stockist. Unauthorized Stockists, including many on-line websites, may sell counterfeit and out-dated products, and should be avoided as we do not guarantee their authenticity.

Dermalogica would always advise that you purchase your Dermalogica products from an Authorised Dermalogica skin centre/website.

In doing so you can rest assured that your products are:

  • Correctly prescribed for your skin type and skin condition
  • Authentic
  • Not expired
  • Not discontinued

Q: Why does Dermalogica make formulation changes?

A: Dermalogica continually endeavour to exceed our loyal consumers’ expectations with each new formulation we release.

We value your feedback and utilise suggestions to ensure all product updates and reformulations reflect what you, the consumer, have requested.

In conjunction with employing the very latest in ingredient technology, your feedback is invaluable to helping Dermalogica design and improve our innovative skin care, helping you achieve your healthiest skin yet.

Q: How soon will I start seeing results from using Dermalogica products?

A: Some people see results the first time they use the products, and everyone tells us that their skin feels different straight away. The skin feels, clean, smooth, hydrated, and reflects a new level of health that is visibly noticeable.

If the skin has more advanced long-term needs, such as treatment of skin aging, acne or hyperpigmentation caused by hormonal fluctuations or sun damage, results may not be immediately visible; however, skin health will continue to improve as you follow the advice of your professional skin therapist, your Face Mapping® zone-by-zone prescription and your home care regimen.

Q: What are the long-term benefits of using Dermalogica products?

A: Plain and simple – healthy skin. Dermalogica uses ingredients designed to help keep skin at an optimal level of fitness – not just cover up with cosmetic results although one benefit of healthy skin is that skin looks its best. In addition, when skin is at an optimal level of fitness, your professional skin therapist can more effectively address issues that may arise from time to time, as your skin’s needs are constantly changing.

Q: Why do I need a professional skin therapist?

A: For the same reason doctor and dentist check-ups are necessary: for better health!

Skin is a living part of your body (your largest organ, in fact), that defends against environmental assaults and extreme temperatures. It helps eliminate toxins from the body. It heals from cuts, abrasions and scratches like a champ. It’s continually renewing and protecting. Simply put, skin keeps the bad stuff out and the good stuff in.

So why do you focus more on your hair and nails – two items on your body that aren’t actually living? Your skin needs personal attention from a professional – and that professional is a Dermalogica professional skin therapist.

At Dermalogica, we train more than 75,000 professional skin therapists a year. Dermalogica professional skin therapists are licensed, intensely educated skin health experts trained to prescribe Dermalogica products and deliver Dermalogica professional skin treatments. They have the answers to your most pressing skin care concerns. They know how to deliver real, visible results. They’re the best in the business, and have a real passion for taking care of your skin.

Your best-looking skin starts with healthy skin, and healthy skin starts with a Dermalogica professional skin therapist. Start living your healthiest skin!

Q: What are Dermalogica’s philanthropic efforts?

A: Just as Dermalogica works every day to help skin care professionals reach their highest level of success, the tribe also plays an active role in giving back to the community. In January 2011, Dermalogica launched FITE (Financial Independence Through Entrepreneurship) to help women around the world to start or grow a business. In partnership with Kiva.org, FITE created the first microlending website that solely focused on women entrepreneurs in the United States and over 65 other countries worldwide. This was the first time microfinance had been extended to meet consumers where they naturally were, online and in stores. Although FITE is the brand’s overarching philanthropic endeavor, the Dermalogica Foundation has championed financial independence for women by providing support to local, grass-roots organizations that benefit women and children in need since 1999. All of these organizations, which are non-denominational and are not supported by any other major source of funding, work to improve the lives of women and children through a hand up, not a hand out. Dermalogica’s support fosters better education, training, materials and services to help women and children achieve financial independence. The Dermalogica Foundation is funded through profits from Dermalogica product sales.

To find out more about some of our active partnerships, please click here to read more about the Dermalogica Foundation or here to learn more about joinFITE

Q: What can I do if I suspect an unauthorized account is selling Dermalogica products?

A: Dermalogica takes an active stand against product diversion. If you suspect an unauthorized skin treatment centre, medispa, salon or spa is retailing Dermalogica products, do not confront anyone within the business. Do your part by letting us know on our contact us page. This page is located under CONTACT US tab at the top of this page.

We greatly appreciate your help in taking a proactive stand against those not authorized to retail Dermalogica products.

Q: How can I become an authorized Dermalogica account?

A: A Certified skin therapy professional interested in more information about carrying the Dermalogica skin care system should fill out the open an account form.

This form is located under the For Professionals tab at the top of this page.

Q: When did the Dermalogica story begin?

A: Dermalogica’s story begins in 1983, when skin therapist Jane Wurwand founded The International Dermal Institute (IDI), a postgraduate training and research facility designed to bring a new era of professionalism and results to an industry that had become obsessed with pampering, shallow beauty and miracle claims. IDI now consists of 37 training centres in the United States, United Kingdom, Ireland, Canada, Germany, Australia and New Zealand and trains over 75,000 skin therapists every year. IDI also continues to serve as the research arm of Dermalogica, and is a critical component of our product development, product testing and education curriculum. Jane then founded Dermalogica in 1986 to bring a new generation of skin therapists the type of results-oriented, no-nonsense products that their clients demanded. From day one, our formulas raised eyebrows in the industry – not only for the cutting-edge ingredients we used, but also for common ones we omitted. To this day, Dermalogica products shun the industry norm of using cheap chemicals like Mineral Oil, Lanolin, S.D. Alcohol, artificial fragrances and colours – and our packaging has remained simple and sustainable.

Q: Why doesn’t Dermalogica formulate make-up or hair products?

A: Actually, we do, just from a skin health perspective! Dermalogica's number one focus is the health of skin – and we believe that taking good care of skin is just as important to your daily routine as brushing your teeth! We also know when skin is healthy, it looks its best.

With that in mind, Dermalogica has created products to meet the needs of those who want skin and hair care products that function first and foremost for the health of skin.

Q: Where are Dermalogica products made?

A: We are proud to make all our products in Southern California. We have our own manufacturing facilities close to our headquarters which allows us to maintain a superior quality standard and level of oversight, and also support the local economy. Made in Southern California, Dermalogica is sold in over 80 countries around the world.